Support

Servers are provisioned automatically and are usually playable within a few minutes of checkout. You'll get an email with the connection address when it's live.

Dedicated AMD Ryzen 9 7900 machines (3.7 GHz base, up to 5.4 GHz) with NVMe storage. Survival games run their world simulation on one main core, so high clock speed is what keeps large bases smooth. We monitor real memory usage around the clock and cap how many customers share each machine.

In Valheim choose Join Game → Join IP and enter the address shown on your dashboard (e.g. 1.2.3.4:2456), then the server password from your Config tab.

In Palworld choose Join Multiplayer Game, type the address shown on your dashboard (e.g. 1.2.3.4:8211) into the box at the bottom of the server list and press Connect, then enter the server password from your Config tab.

The quickest way is to add the Steam address from your dashboard to your Steam favorites, then pick Favorites in ARK's server list. You can also connect from the in-game console with the direct-connect address.

On Valheim, yes — enable BepInEx mod support in your server's Mods tab, then install mods from Thunderstore or upload plugin .dll files. Everyone joining needs the same mods installed locally. Mod support for Palworld and ARK isn't available yet.

Your server is kept for 7 days after your subscription ends, then everything is permanently deleted. On Valheim you can download your world from the World tab at any time, including during those 7 days. On Palworld and ARK, download a backup from the Backups tab before your subscription ends.

Yes, anytime from your server's Config tab. Billing is prorated automatically and your world carries over.