1. Information We Collect
- Account data — name and email address, provided via Clerk authentication (Google, GitHub, or email/password).
- Payment data — billing details are processed and stored by Stripe. We never store full card numbers.
- Server configuration — game settings and server names you provide when creating a server.
- Usage data — logs, error reports (via Sentry), and infrastructure events necessary to operate your server.
- Advertising measurement — if you arrive via one of our ads, Google attaches an anonymous click identifier to your visit. We use it only to learn which ads lead to signups. It contains no name, email, or game data.
2. How We Use Your Data
- Provision and manage your game server
- Process payments and send billing notifications
- Send transactional emails (provisioning updates, payment alerts)
- Diagnose errors and improve service reliability
We do not sell your personal data to third parties. We measure whether our own advertising works (see above), but we never share your name, email, or anything about your servers or worlds with advertisers.
3. Third-Party Services
We share limited data with these providers to operate the service:
- Clerk — identity and authentication
- Stripe — payment processing
- Contabo — VPS infrastructure
- Resend — transactional email
- Sentry — error monitoring
- Neon — database hosting
- Google Ads — advertising conversion measurement (anonymous ad-click identifiers only)
4. Data Retention
Your account data is retained while your account is active. Game server data is deleted 7 days after subscription cancellation. You may request deletion of your account and associated data at any time by contacting us.
5. Security
All data is transmitted over TLS. Database credentials, API keys, and SSH keys are stored as environment secrets and never exposed to end users. We follow industry best practices for access control and secret management.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, email us at support@quantumhamster.com. We will respond within 30 days.
7. Changes to This Policy
We may update this policy periodically. We will notify you of material changes by email. Continued use of the service constitutes acceptance.